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When an order becomes binding, and the circumstances in which we may decline or cancel one.

When an order is accepted

Placing an order is an offer to buy. Your payment confirmation and receipt confirm we received the order; the order is accepted when we dispatch it and email your tracking number.

When we may decline an order

We may refuse or cancel an order, with a full refund, for one of these reasons:

  • a listed price or description was wrong and the error is obvious
  • the title becomes unavailable after the order was placed
  • the order fails a payment or fraud check
  • we cannot deliver to the shipping address provided

Quantity limits

We may limit quantities per order, per customer, per payment card or per address, including where several orders appear to come from the same buyer.

Cancelling or changing an order

Contact us as early as you can. Orders ship within 1–2 business days, so the window is short. Until your order ships, we can cancel it for a full refund or change the shipping address. Once it has shipped, our returns & refunds policy applies instead.

If we cancel or change your order, we will contact you at the email address on the order. Please make sure it is correct.

Prices and payment

Prices are in US dollars. Shipping is free. Payment is taken at checkout and processed securely by Stripe; we never see or store your full card details.

Questions about this policy